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When NAB customer and Canberra grandmother Mary* realised she had been scammed, she called NAB.

“I got a text that I thought was from my daughter, saying she dropped her phone down the toilet and needed a bill to be paid, and I should have rung her to make sure,” Mary said.

She transferred $1970.53 straight away.

NAB Fraud expert Dale Ernesti was there to listen and take action.  Dale told Mary that scammers often looked for “breadcrumbs and latch on to it.”

Mary was one of the lucky ones – she got her money back. Read Mary’s full story and listen to her call to NAB below.

NAB Executive Group Investigations and Fraud, Chris Sheehan, said Mary’s story was powerful listening.

“As Dale explains in the call with Mary, never feel pressured to make a payment. Scammers often create a sense of urgency and pressure, playing on people’s emotions.”

To help people stay safe online, NAB launched a new education and awareness campaign to help Australians – young and old – See Through Scams.

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