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Amazon filed four lawsuits against fraudulent organizations attempting to scam consumers into purchasing nonexistent Prime Video offerings by impersonating Amazon customer support representatives.

The groups behind these schemes operated websites that visually appeared to be associated with Amazon, but were in fact operated by bad actors who used Amazon branding and logos without authorization. Under the guise of offering customer support, they targeted individuals seeking assistance with activating Prime Video on streaming devices.

When consumers searched for online support, the bad actors used their websites to prompt scam targets to call a number for assistance to activate Prime Video. The scammers would then pitch nonexistent Prime Video subscription “upgrades” for an additional cost.

Amazon’s customer obsession motivates our commitment to protect our brand from scammers attempting to take advantage of people who trust us. We work diligently to help educate consumers avoid scams and ensure scammers are held accountable.

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