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SINGAPORE – Digital literacy skills among seniors have improved sharply, with a new report showing more Singapore residents aged 60 and above owning smartphones and embracing digital tools to communicate, seek information and make payment.

The inaugural Singapore Digital Society Report, released on Saturday, found that seniors are becoming comfortable with online transactions – with 78 per cent using e-payments in 2022, up from 33 per cent in 2020.

They are also using the Internet to search for information – with 86 per cent doing so in 2022, compared with 53 per cent in 2020.

There has also been a 26 percentage point increase in the use of the Singpass app among seniors, from 41 per cent in 2020 to 67 per cent in 2022.

“This could be due to more services utilising Singpass login and Myinfo, as well as community and government initiatives to educate seniors on the use of Singpass,” said the Infocomm Media Development Authority (IMDA), which published the report.

The report measures digital access, digital skills for daily living and attitudes towards digital technologies in Singapore.

The statutory board, which released the report at the Digital for Life festival at Heartbeat@Bedok, said initiatives such as the Seniors Go Digital programme have helped seniors improve their skills.

The programme involves a team of digital ambassadors training older people in the use of daily digital tools such as video calls and the Singpass app.

IMDA noted that the Covid-19 pandemic had accelerated the use of digital tools. For seniors, this included more time spent communicating online using text or voice messaging.

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