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Online retailer The Iconic has promised to refund customers after an explosion in fraud transactions has left countless shoppers scammed out of thousands of dollars.

Swathes of shoppers have taken to social media platforms and The Iconic’s Facebook page to voice their concern and frustration over a string of fraudulent orders being made through customer accounts.

The bulk of these complaints detail unexpected transactions to The Iconic – typically in the hundreds and sometimes exceeding $1,000 – suddenly appearing on customers’ credit card statements.

On discussions platform Reddit, user sroberts84 said they noticed a $304.95 transaction appear over the weekend before describing the response from the retailer as “pretty hopeless”.

“So I noticed a $304.95 transaction on my credit card from The Iconic yesterday, which was not me,” wrote sroberts84.

“Have contacted The Iconic via a chatbot as the only way available and am awaiting a response.

“Productreview.com.au tells me this isn’t an isolated incident over the past week, and so far, their response has been pretty hopeless.”

Before long, countless users began reporting similar incidents of their own, often expressing similar frustrations at the retailer’s lacklustre support.

“Same thing happened to me last week for like $1,000 and I had $200 credit. I haven’t heard anything back yet,” wrote user LongWalkToForever.

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