She tried logging into her account but was ‘locked out’. Now The Iconic has responded.

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Customers of The Iconic fashion retailer have slammed the online boutique’s response to a recent major hacking incident.

Jessica Byrne from NSW said her store account was hacked and $1000 in products were ordered over the holiday period.

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She was only alerted when her bank texted her husband a code to complete another purchase.

“We woke up to a text from the bank,” Byrne told

When Byrne checked her bank account, she saw there had been at least four fraudulent purchases from The Iconic.

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The hackers had used the payment card saved on Byrne’s account, and she said she did not receive any emails confirming the orders.

Other affected customers have reported hackers changed the email address attached to their accounts so purchase confirmation emails would not be seen.

The Iconic does not require customers to go through any security steps to change their associated email address.

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