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Customers will be able to use their banking apps to freeze suspicious scam transactions and get repaid within 24 hours, if their funds are recoverable, under a mandatory draft code proposed by Treasury to stop an 80 per cent blowout in scam losses.

However, consumer groups say the code relies too heavily on customers knowing they have been scammed and have called for Australia to emulate the United Kingdom and make banks statutorily liable for scams on innocent customers.

“The elephant in the room is the lack of any liability and rights for reimbursement for banking customers,” the CEO of the Consumer Action Law Centre, Stephanie Tonkin said.

“What that does is drive the banks to invest in better systems and puts the responsibility on the banks to have safe systems to prevent scams and to disrupt the scammers.

“I speak to scam victims every other day as well, and it’s just beyond belief what these people go through. The customer often doesn’t know they have been scammed. The funds are typically whisked away. By then, who is responsible?

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