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A telco has been fined more than $100,000 for failing to prevent mobile number fraud and reduce scam text messages over a five-year period.

The Australian Communications and Media Authority (ACMA) handed a $106,560 fine to Telnyx after its investigation revealed the firm allowed for at least 4666 texts from companies using their business name as the sender ID, rather than a phone number, without checking they were not scams.

Telnyx was also found to have not given critical customer data to a database used by triple-zero teams to help find people in emergencies, or to alert services warning mobile users of bushfires on more than 3200 occasions between 2017 and 2022.

The watchdog’s chair Nerida O’Loughlin said Telnyx had multiple systemic failures that had let its customers down.

“Telnyx’s breaches weakened the application of anti-spam rules at a time when scam SMS have heavily impacted many Australians,” she said.

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