Sam* only found out about his mum being scammed when it was already too late.

It happened quickly. Sam’s mum, who is in her 60s, fell for a gift card scam that saw her lose $30,000 in just a few clicks – only telling the family after the money was gone. “My mum was devastated,” Sam said. And so was he.

“I feel like you never want to feel like you’re becoming a cliché. And especially for my mum, she’s someone who’s quite technologically literate. She’s got her iPad, she’s got her laptop, she’s got her iPhone, she stays current with all those things,” he says. 

“But I do think when it comes to these kinds of scams, millennials just have this more innate sense of picking up on whether it’s a weird looking font or something. So, we’re not going to click on it. And I think [older Australians] are more inclined to fall for that kind of thing.”

34-year-old Sam and the rest of the family intervened and tried to recover the lost funds, but by that stage it was too late.

“Ultimately, there was nothing they could do, so they didn’t get back that $30K,” Sam says. “I really felt for my mum.”

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