More than $1.2m has been lost to nbn scams so far this year, with new research revealing nearly 2000 Australians have been targeted.


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Data from the Australian Competition and Consumer Commission (ACCC) has found 1778 Aussies have lost $1,242,081 to this type of scam in the period from January 1 to September 30 alone.

Nbn chief security officer Darren Kane said the majority of the incidents were remote access scams, one of the fastest growing types of online crime in Australia.

In these situations, scammers call a victim and offer to fix a problem on their computer via remote access, instructing them to download software that allows them to access personal information such as bank details.

“Every year, scammers are becoming more sophisticated in their approaches and strategies to extort money,” Mr Kane said.

“They know how to sound convincing, create a sense of urgency and frequently change their scripts to leverage the latest products and news from companies like nbn to build credibility.”

Australians aged 65 and over were found to be the most vulnerable to the malicious scam, accounting for 81 per cent of victims.

Ahead of Scam Awareness Week, starting on November 27, Mr Kane said wider recognition of how to manage correspondence from scammers was needed.

“The rule of thumb is if someone claiming to be from nbn contacts you to ask for access to your devices or offers to improve your internet speed for you, hang up on them and report it to the ACCC’s Scamwatch,” he said.

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