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Queenslanders have been urged to better protect their personal data as the government rolls out a new digital driver licence app.

Hackers will seek to exploit the change in technology to steal personal information, Griffith University criminologist and professor Jacqueline Drew warned, with scammers likely to target elderly people, or digital natives who are more likely to be on their phone.

More than 11,000 people had downloaded the app on Wednesday afternoon, but many were hit with glitches and errors while trying to sign up to the Queensland Digital Licence in the Apple or Google Play stores.

Transport Minister Mark Bailey apologised for the disruptions and insisted the licences would prove to be “the best in the nation”.

The digital licence can be used wherever IDs are required, such as entering bars or collecting mail.

Government information about the app says “no personally identifiable information is stored or accessible outside of your device”, and when downloading the app, a series of steps would allow for information to be encrypted when stored on the phone.

“This information can only be accessed if you know the PIN that is set during onboarding,” it states.

But Drew said while technology made things more convenient, there were risks involved, with scammers becoming more sophisticated.

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