Australian telcos are working with the Australian Communications and Media Authority (ACMA) to stop scams in their tracks.


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Telcos have blocked over 336.7 million scam texts since July 2022, according to new figures released today by the ACMA.

ACMA Chair Nerida O’Loughlin said telcos reported identifying and blocking the scam texts between 12 July 2022 and 30 September 2023 under the ACMA-registered Reducing Scam Calls and Scam SMS Industry Code.

“These figures provide stark evidence of the scale of scam activity, with approximately 16 scam texts being blocked for every adult in the country.

“There is no single or easy solution to address scams, however every scam stopped is a win for consumers and helps make Australia a harder target for these criminal syndicates.

“These are promising results to report during Scams Awareness Week as telcos build their capability to help stop the relentless attacks by scammers,” Ms O’Loughlin said.

Combating SMS scams is an ACMA compliance priority and we are actively monitoring compliance with SMS anti-scam rules to help close vulnerabilities used by scammers.

The ACMA is currently developing the pilot of a Sender ID Registry (registry), which will help protect the message headers (such as ‘MyGov’) of brands and government agencies from impersonation by scammers. It will not eliminate impersonation scams but will increase trust in SMS by preventing scam messages entering legitimate pre-existing text message threads on smart phones. Close engagement with overseas registry providers has shown such registries are a valuable tool to protect consumers and brands.

The Sender ID Registry is part of the government’s Fighting Scams initiative to address scams and online fraud and protect Australians from financial harm. The initiative also supports the work of the National Anti-Scam Centre, which commenced operations on 1 July 2023.

Ms O’Loughlin cautioned Australians to remain vigilant of suspicious phone calls and SMS, especially during the Christmas period.

“The lead up to the end-of-year holidays is often used by scammers to step up their activities – including via fake parcel delivery messages,” she said.

“We encourage Australians to think about who’s really contacting them and to discuss how to identify scams with their friends, family and loved ones.

“It pays to slow down and think before acting on a call or message, and always research and independently check who you’re dealing with.”

Learn more about how to protect yourself and those close to you on the ACMA website and report any scams to the National Anti-Scam Centre’s Scamwatch.

If you’re concerned that your identity has been compromised or you’ve been the victim of a scam, contact your bank and telco immediately and call IDCARE on 1800 595 160.

For more information, please contact ACMA Media on 0438 375 776 or media@acma.gov.au.

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